Privacy Policy
Last Updated: September 2026
Pramila Homeo Clinic & Research Centre and Dr. Hemant Kumar Srivastava (“we”, “us”, “our”) respect your privacy and are committed to protecting the personal information you provide through this website.
This Privacy Policy explains how information may be collected, used, stored and protected when you visit or use drhemantsrivastava.com.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending on how you use our website, we may collect information such as:
- Name
- Phone/mobile number
- Email address
- Appointment-related information
- Message or enquiry details
- Information voluntarily provided through contact or appointment forms
- Information provided when contacting us through WhatsApp, phone or other communication channels
- Technical information such as IP address, browser type, device information and website usage data
Health-Related Information
If you voluntarily provide information about your symptoms, medical history, reports or other health-related concerns while requesting a consultation, such information may be used only for purposes related to responding to your enquiry, scheduling or facilitating consultation, and providing relevant healthcare services.
Please do not submit highly sensitive medical information through a general website contact form unless specifically requested by the clinic.
2. How We Use Your Information
Information collected through this website may be used to:
- Respond to your enquiries
- Contact you regarding your appointment request
- Schedule or manage appointments
- Provide information about consultation services
- Respond to WhatsApp, phone or website enquiries
- Improve our website and user experience
- Maintain website security
- Comply with applicable legal and regulatory requirements
We do not use personal information for purposes unrelated to the purpose for which it was collected unless permitted or required by applicable law.
3. Appointment and Contact Information
If you submit an appointment or contact request, the information you provide may be accessed by the doctor, clinic staff or authorized persons who need the information to respond to your request or facilitate your appointment.
If you contact the clinic through WhatsApp or another third-party communication service, that communication may also be subject to the privacy policy and terms of that third-party service.
4. Cookies and Website Technologies
This website may use cookies or similar technologies to:
- Ensure proper website functionality
- Remember certain preferences
- Understand website traffic and usage
- Improve website performance and user experience
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Third-Party Services
The website may use third-party services such as:
- Website hosting providers
- Website analytics services
- Google Maps or other map services
- WhatsApp or communication platforms
- Embedded videos or social media content
- Security and website performance services
These third parties may process information according to their own privacy policies and applicable terms.
6. Protection of Personal Information
We take reasonable measures to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while reasonable safeguards are used, absolute security cannot be guaranteed.
7. Sharing of Information
We do not sell or rent your personal information.
Personal information may be shared where reasonably necessary:
- With authorized clinic personnel for appointment or enquiry handling
- With service providers who help operate or maintain the website
- When required to comply with applicable law, legal process or lawful government requests
- To protect the security, rights or safety of the clinic, website users or others
8. Data Retention
Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, maintain appropriate records, or comply with applicable legal and regulatory requirements.
The retention period may vary depending on the type and purpose of the information.
9. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data being processed
- Request correction of inaccurate information
- Request deletion of personal information where applicable
- Withdraw consent where processing is based on consent
- Raise questions or complaints regarding the processing of your personal information
Where consent is the basis for processing, applicable law provides for withdrawal of consent, subject to legal requirements and consequences.
Requests can be made using the contact details provided below.
10. Children’s Privacy
This website is intended for general use and is not specifically directed at children.
We do not knowingly seek to collect personal information from children through the website without appropriate involvement of a parent, guardian or other legally authorized person where required.
11. External Links
This website may contain links to external websites, social media platforms, maps, videos or other third-party services.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology or applicable legal requirements.
Any updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, you may contact:
Dr. Hemant Kumar Srivastava
Pramila Homeo Clinic & Research Centre
Website: drhemantsrivastava.com
Clinic Locations:
Maharajganj • Gorakhpur • Gurugram
Phone: 8009990238
WhatsApp: 8009990238
Email: [Insert official clinic email address]